Refund policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at commercial@fitnesswarehouse.com.au. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at commercial@fitnesswarehouse.com.au.


Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.


Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.


Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.


Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.

Dead on Arrival (DOA) Policy

At Fitness Warehouse, we are committed to quality products and customer satisfaction. If a product arrives Dead on Arrival (DOA), the following policy applies:

What Qualifies as DOA?

A product is considered DOA if it has a defect that prevents normal operation upon first use. Cosmetic damage or minor non-functional issues do not qualify.

DOA Resolution Process

If the Customer assembled the Equipment:

  • Fitness Warehouse will assist customers in lodging a service request directly with the supplier by providing all necessary information and guidance to streamline the process..

If assembled by our contractors delivery team (The Gym and Treadmill Surgeon) 

  • Fitness Warehouse will coordinate a replacement at the earliest available delivery time slot.

  • If a replacement part is needed and can be easily installed to resolve the issue, it will be ordered and arranged. Once the part arrives, the customer will be contacted to schedule the installation.