Warranty

Fitness Warehouse Commercial Product Warranties 

Fitness Warehouse Commercial strives for 100% customer satisfaction and therefore believes in a fair and honest warranty policy for all products with a commercial intention. We have designed and continue to develop our products with a clear understanding of the rigorous use and conditions often found within commercial fitness facilities.

Third party products (non-Xpeed/ Xcore branded) will be covered by the specific company's warranty policy. 

Warranty Claim Procedure:

Warranty claims are to be made through the Fitness Warehouse Commercial  service request portal. 

Alternatively, contact us at commercial@fitnesswarehouse.com.au  

Xpeed Warranty 

All Xpeed products have a manufacturing warranty that covers the structural integrity of the product including each of its materials. All faulty products will be repaired, replaced or refunded unless,

  • The claim is against normal wear and tear
  • The product shows signs of negligent use
  • Incorrect assembly
  • The product is outside of warranty period
  • The product has been exposed to elements
  • No proof of purchase
  • Failure to service and maintain
  • The claim is made by anyone else but the original owner

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.


Pulleys, Cables & Bearings

1 Year

Upholstery

6 Months

Frames, Welds & Weight Stacks

3 Years

Rubber, Latex & Fabric Products

6 Months

Astro Turf, Rubber Flooring & Platforms

1 Year

Olympic & Specialty Barbells

2 Years

Category 1 Products

3 Months

Category 2 Products

6 Months

Category 3 Products

10 Frame, 6 Months Upholstery

Category 4 Products

1 Year


Category 1

Category 2

Category 3

Category 4

Slam Balls

Boxing Bags

Benches

Dumbbells

Medicine Balls

Exercise Mats

Squat Racks

Weight Plates

Wall Balls

Yoga Mats

Power Cages

Bumper Plates

Power Bags

Pump Sets

Single Stations

Barbells

Battle Ropes

Aerobic Steps

Storage Racks

Cable Attachments

Climbing Ropes

-

-

Kettlebells

Plyo Boxes

-

-

-

Weight Belts

-

-

-

Straps & Support

-

-

-

Weight Gloves

-

-

-

Boxing Gloves

-

-

-

Resistance Bands

-

-

-



Ffittech Commercial Strength Warranty 

Frame

5 Years

Weight Stack

5 Years

Pulleys, Cables, Upholstery & Bearings

3 Months

Springs & Hand Grips

3 Months

Other Parts Not Specified

1 Year

Labour (Within 100km of Purchase)

1 Year


Kaesun Commercial Cardio Warranty

Frame

7 Years

Motor / Generator

3 Years   

All Parts

1 Year

Labour (Within 100km of Purchase)

1 Year

 

Concept2 Warranty

Frame

5 Years

Moving parts

2 Years