Shipping:

Fitness Warehouse Commercial uses our partner Startrack Express & a range of local courier providers: Your shipping time frame will vary depending on the method chosen, your location and the product you have purchased. Some larger, heavier items will only be able to have the priority and standard shipping options due to their impractical nature.

The cost of shipping your order is calculated at checkout. You can discover freight costs for purchases of multiple items by simply adding all of the products to your cart, the shipping calculator at checkout will then determine the costs. Due to the nature of some of our oversized or ‘ugly freight’, regions outside of capital cities and islands off the coast of Australia may have slightly higher shipping rates. Fitness Warehouse Commercial does not currently offer International Shipping.

Local Pickup:

Mawson Lakes (South Australia), free local pickup is available on all orders.
1. Add your desired items to your cart and proceed to checkout. 
2. Select "Information" tab at the top of the page.
3. Select "Pickup"
4. Proceed to payment & finalise

Delivery T&C’s

• All items will have a shipping cost unless otherwise stated or are they’re part of a free shipping promotion. The cost of freight varies for each customer depending on their location.
• We do not deliver to PO boxes
• Deliveries will be made from Mon - Fri 9am to 5pm only.
• It is your responsibility to advise us;
• If someone will be available to sign for delivery
• If it can be left in a safe location
• If the address is a business address, as we will need operating hours and the name of the building.
• From time to time you may not be home when delivery is attempted, you may be required to pick up your delivery from the freight company's closest depot. In some instances this may involve a re-delivery fee depending on the size of your order.
• Upon confirmation of dispatch we will email you tracking details which will help give you a rough estimation of delivery time. Occasionally these emails are blocked by your SPAM filter or placed in your junk mail folder.
• If you wish to refund an item please refer to our refund policy. Freight and delivery costs for refunds are passed onto the customer. In the instance of a returned refunded item Fitness Warehouse will deduct the cost of the shipping from the approved reimbursement amount and arrange shipping on behalf of the customer. Fitness Warehouse customer service will discuss this process and costs with you prior to arranging and processing the refund.

• From time to time, we may allow you to place an order for certain products that are not yet released and not in stock (Pre-Order). Products available for Pre-Order will be clearly described as such on the Site.
  
  
• You acknowledge that where you make a Pre-Order with us, we are often unable to provide an estimated delivery date and any suggested date is an estimate only.
  
  
• If you place a Pre-Order and order in stock products at the same time, we will send the entire order when the Pre-Order is ready to ship. You acknowledge that accordingly our usual delivery times may be delayed due to your Pre-Order. To avoid waiting for in stock products, we recommend placing your Pre-Order and order for in stock products separately.
  

   

• You may cancel your Pre-Order within 48 hours of placing your Pre-Order. If you cancel your Pre-Order within 48 hours of placing your Pre-Order, we will refund you the purchase price and delivery costs less any charges we incur through our third party payment processor.

Fitness Warehouse Commercial Product Warranties 

Fitness Warehouse Commercial strives for 100% customer satisfaction and therefore believes in a fair and honest warranty policy for all products with a commercial intention. We have designed and continue to develop our products with a clear understanding of the rigorous use and conditions often found within commercial fitness facilities.

Third party products (non-Xpeed/ Xcore branded) will be covered by the specific company's warranty policy. 

Warranty Claim Procedure:

Warranty claims are to be made through the Fitness Warehouse Commercial  service request portal. 

Alternatively, contact us at commercial@fitnesswarehouse.com.au  

Xpeed Warranty 

All Xpeed products have a manufacturing warranty that covers the structural integrity of the product including each of its materials. All faulty products will be repaired, replaced or refunded unless,

• The claim is against normal wear and tear
• The product shows signs of negligent use
• Incorrect assembly
• The product is outside of warranty period
• The product has been exposed to elements
• No proof of purchase
• Failure to service and maintain
• The claim is made by anyone else but the original owner

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.

Ffittech Commercial Strength Warranty 

Kaesun Commercial Cardio Warranty

Concept2 Warranty